How to Create an Account and Login on the Website
If you are having trouble logging in to the website, the solution to your problem is probably in this blog post.
First off, you need to create an account on this website. Your login for the CAI headquarters website does not work on the CAI-GLAC website. If you have not created an account since November 2023, when we switched to this new system, you need to do so.
How do I create an account?
To create an account, click on "Member Login" at the top right of the website. On the login page, click on the "Create One" link to create a new account. Use your work email and set a password. It will connect you to your record in our database.
How do I log in?
Click on Member Login in the top right corner of the website.
Why didn't I receive an email when I tried to reset my password?
The main reason people don't receive an email when they try to reset the password is that they have not created an account. Follow the steps above for how to create an account.
If the system tells you that there is already an account, email memberservices@cai-glac.org and we will reset your password manually.
I logged in but why is none of my individual contact information in there?
Most likely, you used a different email than what we have for you in the database so you created an account that did not connect to the record we have for you. Email memberservices@cai-glac.org and we can correct the issue.
I logged in and I can see my individual contact information by why can't I see (or edit) my company information?
Your access level is probably incorrect. We have tried to ensure that everyone has the proper access levels to update individual and company information. If you think you do not have the access level you should have, please contact the chapter office.
Standard - All active members have access to update their own individual contact information. This level of access does not allow the member to update the company information or the information of related contacts (others in the same company).
Primary - The main contact for each company should have this level of access, which allows them to edit their own individual contact information along with the company information and the information for other individuals in the company. More than one person in the company can have this level of access. If you or someone else in your company needs this access, please contact the chapter office.
What if my problem logging in wasn't solved by this blog post?
Email memberservices@cai-glac.org and we will help you out.