General Manager

A Westwood condominium on Wilshire Blvd, Luxury High Rise condominium building with onsite employees providing full services to residents.

Position Summary:

We are seeking a highly skilled and experienced General Manager to oversee the operations and management of our condominium property. The successful candidate will have a strong background in condominium property management and be responsible for maintaining the overall appearance, functionality, and safety of the building while ensuring resident satisfaction. This position requires excellent leadership, communication, and problem-solving skills, as well as a thorough understanding of property management principles.

Organizational Structure

The General Manager reports to the Association’s Board of Directors and supervisors of the following functions directly reporting to them:

• Building Security and Main Lobby Visitor Check-in
• Engineering/Building Maintenance
• Housekeeping
• Resident Support and Administrative Office
• Valet Services
• Landscaping/Gardening

Responsibilities:

The General Manager has the following responsibilities accomplished either directly or indirectly through managing the staff immediately reporting to them:

Property Operations Management:

• Develop, implement, and keep up to date operational policies, procedures, and guidelines to ensure efficient property management.
• Oversee day-to-day operations of the condominium building, including maintenance, repairs, security, and cleaning.
• Develop, implement, and keep up to date maintenance schedules, ensuring regular inspections and upkeep of common areas, facilities, and equipment. Ensure safety issues are promptly communicated to building residents and corrective actions are promptly made.
• Coordinate with contractors, vendors, and service providers for necessary repairs, maintenance, and renovations.
• Manage relationships with vendors to ensure quality workmanship and cost efficiency. Take swift remedial action with those who are not.
• Monitor utility usage, negotiate contracts, and implement energy-saving initiatives to minimize operating costs.
• Maintain accurate records of maintenance activities, budgets, and inventory.

Building Facilities and Maintenance Management

• Develop and implement preventive maintenance programs to extend the lifespan of community assets and ensure a well-maintained property in order to better protect homeowner property values.
• Oversee coordination and successful completion of repairs, renovations, and capital improvement projects.
• Ensure that building amenities – the pool, tennis court, community room and gym – are maintained to established standards and home owner satisfaction.

Contractor Management and Supervision

• Review and negotiate contracts with vendors, service providers, and contractors ensuring cost-effectiveness and adherence to quality standards.
• Manage relationships with contractors and vendors. Monitor and ensure vendor performance to contract in terms of cost, quality, and schedule.

Resident Relations and Communication:

• Serve as the primary point of contact for residents and subsequently address their concerns, requests, inquiries, and complaints promptly and professionally.
• Maintain positive relationships with residents, fostering a sense of community and ensuring high levels of resident satisfaction.
• Establish effective communication channels to keep residents informed about building updates, rules, and regulations. Ensure building amenity rules and hours are kept up to date, posted, and made readily available to all amenity users.
• Enforce building rules, regulations, and policies consistently to ensure a safe and harmonious living environment.
• Organize and conduct regular residents’ meetings, fostering a sense of community and addressing any issues raised by residents. This diminishes the need for board meetings from being consumed by problems that could be handled without escalation.

Management of Services Provided to Residents

• Ensure mail is properly handled, secured, and accurately distributed.
• Ensure resident and guest vehicles are safely parked and retrieved in a timely manner.
• Ensure cable TV and internet services are performing satisfactorily to home owners. If not, initiate corrective action or swiftly seek replacement.

Amenities Management

• Ensure the gym, pool, community room, and tennis court amenities are satisfactorily maintained for use.
• Ensure gym, pool, and tennis court hors, rules and regulations are well publicized and enforced.

Financial Management:

• Assist the board in preparing the annual operating budget.
• Manage the annual operating budget for the building, ensuring expenses are within budgetary constraints. Advise the board in advance of any anticipated out of budget and/or over budget items.
• Collaborate with the condominium board and accountants to ensure accurate financial reporting and adherence to financial policies.
• Identify cost-saving opportunities and implement efficient practices to optimize the financial performance of the building.
• Oversee the third-party collection of monthly resident condominium HOA dues and any other fees/charges to residents. Address any delinquencies.
• Oversee the third-party management of employee payroll and associated taxes.
• Ensure third-party timely payment of invoices for services rendered.

Health and Safety Compliance:

• Ensure compliance with building codes, safety regulations, and local, state, and national health standards including those driven by pandemics.
• Conduct regular inspections of the building, identifying potential hazards and taking appropriate corrective actions.
• Develop, implement, and test emergency response plans, including fire safety procedures, evacuation protocols, and security measures.
• Maintain accurate records of safety inspections, incidents, and repairs.

Employee Relations, Staff Management and Supervision:

• Recruit, train, and supervise direct reports.
• Provide guidance and support to staff, fostering a positive work environment and promoting professional growth.
• Ensure all employees have periodic performance evaluations and any performance problems are quickly handled following a documented performance appraisal/process.
• Foster open two-way communication with all staff.
• Encourage and reward staff to make improvement suggestions (facility, process, communications, cost savings…) and for them to promptly report observed problems or potential problems.

 

Legal Compliance

• Stay current on relevant laws, regulations, and industry trends related to condominium buildings and management.
• Ensure compliance with local, state, and federal housing regulations.
• Prepare or assist in the preparation and filing of required reports, permits, and documentation.

Condominium Board Assistance

• Perform special projects as assigned by the board.
• Distribute materials from the board to homeowners as requested in a timely manner.
• Board Meetings:
• Act as the recording secretary at board meetings. Supply accurate board meeting minutes to the board per board requirements.
• Provide the board with any board meeting assistance they need.
• For zoom board meetings, ensure access information is sent to homeowners well in advance of the meeting.
• Set up and test in advance board zoom connections. Plan how to overcome any technical problems that may occur (have a backup plan).

 

Qualifications:

Required:

• Six years or more proven experience as a Building Manager, Property Manager, or similar role in a condominium property with at least fifty units.
• In-depth knowledge of condominium property management principles, regulations, and best practices.
• Strong leadership and interpersonal skills, with the ability to communicate effectively with residents, staff, and contractors.
• Excellent problem-solving abilities and the capacity to handle multiple tasks simultaneously.
• Sound financial management skills, including budgeting and expense control.
• Familiarity with building systems (e.g., HVAC, plumbing, electrical) and experience coordinating maintenance and repairs.
• Proficiency in using property management software and Microsoft Office Suite.
• Knowledge of health and safety regulations and emergency preparedness procedures.

Desired:

• Bachelor’s degree in Business Administration, Facilities Management, or a related field (preferred).
• Professional certifications in property management (e.g., CMCA, AMS, PCAM) are a plus.