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Mediation Services

A low-cost way to resolve disputes

What is mediation?

Mediation is a way to resolve a dispute without going to court. A trained, neutral mediator hears both sides, encourages open discussion in a confidential setting, and helps the parties find common ground between managers, boards, and homeowners. Mediators do not impose decisions. They help people make their own decisions about what solutions will work best for them.

CAI-GLAC Mediation Services can help with disputes involving:

Contracts Invoicing Warranties Personnel matters Construction Insurance Money owed Other CID disputes

If your dispute involves a common interest development, mediation may resolve the issue before it becomes a bigger problem.

Download our 2026 brochure (PDF)
How it works

The mediation process, step by step

1
Request mediation

Email us with contact information for both parties and a summary of the dispute. Both parties must agree to mediation.

2
Mediation summary

Prior to the mediation, each participant will be contacted by a mediator to obtain information outlining the nature of the dispute.

3
The session

Mediation is structured but not highly formal. Each party makes an opening statement and is encouraged to speak openly. Witnesses, experts, and legal counsel may attend but are not required; just notify the mediator of everyone planning to attend.

4
Finding agreement

The mediator helps the parties find common ground and develop options, but the participants select the solution that works best for them. Each party should send someone with decision-making authority.

5
A written agreement

If the parties reach a consensus, the mediator helps write out their agreement. A signed written agreement helps prevent future conflict or confusion.

Pricing

Simple, transparent pricing

CAI Members
$1,895

For a three (3) hour session

At least one party must be a member of any chapter of CAI. The HOA or homeowner must be the member, not their manager or lawyer representatives.

Non-Members
$2,495

For a three (3) hour session

Each party pays half. Most mediations are resolved within three hours. If the parties wish to continue beyond three hours, the rate will be determined by the mediator and fully disclosed to the parties before the mediation session begins.
Our mediators

Professional, impartial, experienced

The mediators in our program are professional and impartial and have extensive experience resolving disputes in common interest developments.

Wendy Fassberg, Esq. Fassberg Mediation Services View profile (PDF)
Matthew Grode, Esq. Gibbs Giden Locher Turner Senet & Wittbrodt, LLP
Gideon Kracov, Esq. ADR Services, Inc. View profile (PDF)

Ready to resolve your dispute?

Email us with contact information for both parties and a summary of the dispute. Both parties must agree to mediation.

Request mediation

Or email memberservices@cai-glac.org · (818) 500-8636 call or text

Good to know

Confidentiality & common questions

What is said in mediation stays in mediation, and California law backs that up. All participants will be asked to sign a confidentiality agreement, and the parties will abide by California Evidence Code Sections 1115–1128.

The legal details: California Evidence Code Section 1119

All communication, written documents, agreements, professional consultations, and work analyses are of a confidential nature between the parties and the mediator. Of note, Section 1119 specifies:

  1. No evidence of anything said or any admission made for the purpose of, in the course of, or pursuant to, a mediation or a mediation consultation is admissible or subject to discovery, and disclosure of the evidence shall not be compelled, in any arbitration, administrative adjudication, civil action, or other non-criminal proceedings in which, pursuant to law, testimony can be compelled to be given.
  2. No writing that is prepared for the purpose of, in the course of, or pursuant to, a mediation or a mediation consultation, is admissible, or subject to discovery, and disclosure of the writing shall not be compelled in any arbitration, administrative adjudication, civil action, or other non-criminal proceeding in which, pursuant to law, testimony can be compelled to be given.
  3. All communications, negotiations, or settlement discussions by and between participants in the course of mediation or a mediation consultant shall remain confidential.
What are the advantages of mediation?

Mediation saves time and money, and minimizes hostilities while maximizing goodwill and cooperation between parties. The mediation process provides a positive environment, a pro-active problem-solving approach, and a confidential forum for discussions.

How is mediation different from litigation and arbitration?

In litigation and arbitration, someone makes a decision for the disputing parties. In mediation, the disputing parties mutually consent to their own agreement. In litigation and arbitration, the disputing parties are typically represented by an advocate. In mediation, the disputing parties typically represent themselves, though they may be assisted by legal counsel, experts, and consultants.

Mediation is not a settlement conference. The goal of mediation is to find a mutual resolution to the disputed matter with all parties.

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